Return & Refund Policy – FluxDap
Thank you for shopping with FluxDap. We value your trust and want to ensure a smooth experience. Please read our Return and Refund Policy carefully. These terms apply within India.
After the delivery is processed: If the customer does not receive the product for any reason, our company will provide a refund after deducting the two-way shipping charges and packaging costs. The remaining amount will be refunded to the customer.
Return Request Timeline
To request a return, you must contact us within 48 hours of receiving your product. Requests made after this period may not be accepted.
Damaged or Missing Items
- If your product is damaged, you must share an unboxing video as proof.
- For missing items, an unboxing video is required showing the items received.
- Once verified, we will issue a refund or replacement.
Wrong Product Ordered by Customer
If you ordered the wrong product by mistake, you can request an exchange. However, shipping charges for return and replacement will be your responsibility. FluxDap is a wholesale platform, not a retail store.
Custom-Printed Products
- Cancellations are not allowed after placing an order, as custom items are non-resellable.
- Undeliverable shipments will be reattempted with a different courier, but returns are not accepted for such cases.
Courier Delays
If your delivery is delayed due to courier issues (e.g., 1–2 months), we will support you in resolving it. Contact us if your order shows no updates within 15 days of dispatch.
Refund Eligibility
Refunds apply in the following cases:
- Damaged or defective products (confirmed via video)
- Missing items (if not replaceable)
To be eligible, the product must be:
- In original condition (unused, unwashed, undamaged)
- Returned with all original packaging, tags, and invoice
Return Shipping
Customers are responsible for return shipping, unless the issue was caused by us (wrong or damaged product sent). Use a reliable courier with tracking.
Rejected Parcels
If a customer refuses to accept delivery:
- Double shipping charges will be deducted
- 10% packing charge will also be deducted before refund
Refund Process
Once your return is received and approved, we will initiate your refund to the original payment method within 15 working days.
Contact Us
FluxDap (OutFalak Biz Pvt.Ltd)
H.No. D288-89/10 156b, WADHWA COMPLEX, VIKAS MARG, LAXMI NAGAR, NA, East Delhi, NEW DELHI, Delhi, India, 110092
📞 +91 7303430321
📧 fluxdap.biz@gmail.com
🕘 Support: Monday to Saturday, 9:00 AM – 6:00 PM